Returns Policy

Eligibility Criteria for Returns:

1. Unused and Unopened Items: Returned items must be unused, undamaged, and in their original packaging with all tags attached.

2. Proof of Purchase: A valid proof of purchase, such as the order number or purchase receipt, is required for all returns.

3. Within 14 Days: Returns must be initiated within 30 days from the date of purchase.

Non-Returnable Items:

Certain items are not eligible for return or refund. These include:

• Personalized Items: Items that have been customized or personalized cannot be returned unless they are defective or damaged upon arrival.

How to Initiate a Return:

To initiate a return, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team via email or phone to request a return authorization. Please provide your order number and the reason for the return.

2. Pack the Item: Carefully pack the item(s) you wish to return in their original packaging, along with any accessories and documentation that were included.

3. Return Shipping: You will be responsible for the return shipping costs unless the return is due to our error or a defective/damaged item