Frequently asked Question

1. What payment methods do you accept? We accept Visa, MasterCard, ValU

2. How do I track my order? Once your order has been received, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

3. What is your return policy? We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within 14 days for a full refund or exchange. Please see our Returns & Exchanges page for more details.

4. Do you offer international shipping? No, we offer shipping in EGYPY only. Please refer to our Shipping Information page for more details.

5. How can I contact customer support? If you have any questions or concerns, our customer support team is here to help. You can reach us via email at support@high-fetch.com or through our Contact Us page.

6. Are your products eco-friendly/sustainable? We strive to offer products that are environmentally friendly and sustainable whenever possible. Look for our Sell to us page for more information.

7. Can I cancel or modify my order after it has been placed? Yes you cancel it within 3 days since the purchase date in your account dashboard < orders < cancel order .  If you need to modify your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once an order has been processed, we may not be able to make changes.

9. How do I know if an item is in stock? On each product page, you will see the current stock status indicated as “In Stock” or “Out of Stock.” If an item is out of stock, you may sign up to receive an email notification when it becomes available again.

10. Do you offer discounts for bulk purchases? Yes, we offer discounts for bulk purchases on select items. Please contact our sales team through this email sales@high-fetch.com for more information.

**Frequently Asked Questions**

Welcome to our online store! Below are answers to some common questions you may have. If you can’t find the information you’re looking for, feel free to contact us directly.

**1. What payment methods do you accept?**
We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay for online purchases.

**2. How do I track my order?**
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

**3. What is your return policy?**
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within 30 days for a full refund or exchange. Please see our Returns & Exchanges page for more details.

**4. Do you offer international shipping?**
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on your location. Please refer to our Shipping Information page for more details.

**5. How can I contact customer support?**
If you have any questions or concerns, our customer support team is here to help. You can reach us via email at [support@example.com](mailto:support@example.com) or through our Contact Us page.

**6. Are your products eco-friendly/sustainable?**
We strive to offer products that are environmentally friendly and sustainable whenever possible. Look for our Eco-Friendly/Sustainable label on product pages for more information.

**7. Can I cancel or modify my order after it has been placed?**
We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once an order has been processed, we may not be able to make changes.

**8. Do you offer gift wrapping services?**
Yes, we offer gift wrapping services for an additional fee. You can select this option during the checkout process.

**9. How do I know if an item is in stock?**
On each product page, you will see the current stock status indicated as “In Stock” or “Out of Stock.” If an item is out of stock, you may sign up to receive an email notification when it becomes available again.

**10. Do you offer discounts for bulk purchases?**
Yes, we offer discounts for bulk purchases on select items. Please contact our sales team for more information.

We hope this FAQ page has been helpful. If you have any further questions or feedback, please don’t hesitate to reach out to us. Thank you for shopping with us!